WANT TO GET IN TOUCH?
Can’t seem to find an answer on our FAQ’s below?
Or, you have any questions or feedback regarding your order?
CUSTOMER CARE
Send us an email customercare@jackiemackdesigns.com and we’ll get in touch very soon.
Want to post something to us? Send it here:
Jackie Mack Designs
PO Box 1005
North Sydney | NSW 2059
AUSTRALIA
MEDIA ENQUIRIES
Email to hello@jackiemackdesigns.com
WHOLESALE ENQUIRIES
Email to wholesale@jackiemackdesigns.com or submit your application to access our B2B Store here.
Customer FAQ
QUICK KEY INFO
- Returns and exchanges must be sent back to us within 7 days following receipt of the item(s).
- All returns will be processed for a store credit (valid for 12 months) once received or in the case of a pre-arranged exchange, will be replaced with an item of your choice.
- You will need to cover the cost of return postage.
For more details please go to Returns & Exchanges
Australian & New Zealand orders
Orders received before 2:00pm AEDT will be posted on the same day during business days only. Orders received during the weekend and public holidays will be despatched the next business day.
Please check our shipping page for more information.
AUSTRALIA
We offer Free Standard Delivery within Australia for orders $98 and over.
For orders under $98, a flat rate of $9.95 for Standard Shipping or $12.95 for Express Shipping will be charged.
For more information please check our Shipping page.
Order Confirmation Email
Almost immediately you’ll receive an order confirmation from us with details about your order.
We aim to despatch orders the same day, otherwise, they are processed the next business day without delay.
Shipped Order Email+ Tracking details
Once your order is despatched you will receive an email confirming that your order is on its way, followed by an email including your tracking details.
Sit tight – your new chic & fab jewellery is on its way!
You will receive an email with timely tracking details.
However, if technology fails us, please email us on customercare@jackiemackdesigns.com and we will send you your tracking details.
